Shipping & Return Policy
Shipping
As always, our promise is quality and to ensure this level of quality, each piece is made to order, specifically for you! As a result, please allow up to 10 days of processing time before your item is shipped or ready for pickup/delivery.
Shipping Options Available:
- Standard Canadian Shipping & Handling on orders over $150 CAD (before tax): 7 to 10 business days - FREE
- UPS shipping on order under $150 CAD (before tax): 2 to 4 business days - $10
- Xpresspost Canadian Shipping & Handling: 1-3 business days - $20 CAD
- Standard USA Shipping & Handling: calculated at checkout
- Expedited Parcel USA Shipping & Handling: 6-7 business days: $30 CAD
- Express USA Shipping & Handling: 3-5 business days: $40 CAD
At this time, we do not offer shipping outside of North America. Please contact us for any additional shipping inquiries.
All parcels are insured up to $100 using Canada Post.
Return Policy
Unfortunately, at this time, we are unable to offer full refunds on your made to order pieces.
However, we want you to find the perfect piece, so exchanges or online credits are available within 14 days of receiving your order.
Customers are responsible for return shipping costs on exchanges. Alternatively, customers may arrange to hand deliver items for return in North York, Toronto by contacting us.
*Important Note: personalized and custom pieces, as well as rings are not eligible for exchange/credit.
Repairs
Repairs will be handled on a case by case basis. Please contact us with repair requests and we will provide you with an estimate and work together to find a solution. Please handle your dainty jewelry with care.