FAQs

Can I make personalizations to my piece?

Yes! We offer personalizations and customizations on most of our pieces. If you see something you like but have changes you want to make (i.e. 14k instead of 10k), feel free to contact us and we will work together to give you exactly what you are looking for.

Do you offer local pickup or delivery?

Yes, we do. Select your preferred method of delivery at checkout and you will receive an email notification when your item is ready for pickup/delivery.

Do you offer repairs?

Accidents happen! If you need any of your pieces repaired, please send us a detailed email with photos, and we will provide you with an estimate, if applicable, for the repair.

How do I care for my Jewelry?

Please see our Materials & Care page for details on how to care for your Shop Emie pieces.

How do I measure my ring size if I am unsure?

- You will need a thin piece of paper, string, or floss and a ruler or tape measure

- To measure your finger:

1. wrap the piece of paper or string around the finger you would like to wear your ring on 

2. pull the string/paper comfortably around your finger to get the most accurate measurement 

3. make a mark where the string/paper meet and measure the length with a ruler (in mm)

- When adding to your cart, select the smallest size ring, proceed to checkout, and put your ring size in mm in the designated notes section. 

- Leave the rest to us!

I’ve placed my order, when will I receive it?

Because our pieces are made to order, please allow up to 10 days processing time before your item is shipped. Please see our Shipping & Return policy for shipping information and rates. 

What does made to order mean?

Made to order means that our pieces are made specially for each individual customer. We make our pieces as they are ordered to avoid waste and allow for customer specifications. As a result, we are usually able to offer slight changes to our standard pieces including chain lengths, materials, colours, and stone choices. This also allows for the highest quality in our pieces as they are made special for you, and not mass produced.

What is the difference between 10k and 14k gold?

While there is absolutely no difference in appearance between 10k and 14k gold, the make up of them differs.

10k and 14k gold are comprised of a mixture of alloys and pure gold. When something is referred to as 100% pure gold, that means that it is 24k and has no other alloys mixed in. 10k is a mixture of 10 parts pure gold and 14 parts alloys, while 14k is 14 parts gold and 10 parts alloys. Since gold is a very soft metal, 10k gold is actually harder and sturdier than 14k.

Where is your jewelry made?

Our jewelry is handmade locally in Toronto by top of the line jewellers with years of craftsmanship experience. Since our pieces are made locally, the Shop Emie founders are directly involved with the design process every step of the way to ensure the highest quality.

Why is white gold more expensive than yellow gold?

In order to give white gold its “white” appearance, the gold is plated with layer of rhodium. Rhodium is one of the world’s most precious and valuable metals and gives the piece its shiny, bright white appearance. Given the high cost of rhodium, gold pieces that are coated in this metal end up with a higher price than yellow and rose gold.

Will I be charged duties and taxes?

Packages entering countries outside of Canada may be subject to duties and taxes. Please note that Shop Emie is not responsible for these fees, as we are not able to control them. Duties and taxes vary by country, for more information, please contact your local government customs office.